If your order is lost or damaged, please contact us. Let us know any of the following information to help locate it in our back-end system - the more information you provide us, the better we can help you figure out where your package is / figure out the next steps to resolve your issue.
- Your order number (if you have it)
- The e-mail you used to purchase the order
- The name your package was addressed to
- The shipping address you used in association with this order
- The date or time you placed your order
- What the contents of the order were (Star Map, City Map, and of what location?)
You can submit a request here.