If your order is lost or damaged, please contact us. Let us know any of the following information to help locate it in our back-end system - the more information you provide us, the better we can help you figure out where your package is / figure out the next steps to resolve your issue.

  1. Your order number (if you have it)
  2. The e-mail you used to purchase the order
  3. The name your package was addressed to
  4. The shipping address you used in association with this order
  5. The date or time you placed your order
  6. What the contents of the order were (Star Map, City Map, and of what location?)

You can submit a request here.

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