This sometimes happens with our customers when they are using Internet Explorer. If you could try a different browser, we find that this usually works. Also, clearing your cache of your current browser has been known to solve this issue as well.

Here are two browsers we recommend:

Google Chrome (https://www.google.com/chrome/browser/desktop/index.html)
Mozilla Firefox (https://www.mozilla.org/en-US/firefox/)

I apologize for the inconvenience of this issue, please let the team know via our support system if you are still having this issue and we can help you personally troubleshoot it further!

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