If it's been quite some time (4+ business days after your order), and your package is stuck in the "Pre-Shipment" state - this is because sometimes our shipping provider may have not scanned the package when it was received.

After your order is placed, typically it is shipped within 1 or 2 business days at most. We find that the majority of these packages that are in this "Pre-Shipment" state eventually get updated and delivered to their destination on-time.

If you're still experiencing the same message after 7 business days, please write to us and we will help you troubleshoot further.

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