There are three typical scenarios that cause this issue:

  1. The overwhelmingly majority of the time, the shipping carriers may update the status to "Delivered" just when your package has made it onto the carrier vehicle, allow 1-2 business days for delivery. 
  2. Another situation when the tracking information states that your items have been delivered but you have not received it, check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
  3. Lastly, carriers may mark the package as "delivered", but in the event that no one was home, they took it back to their facility.

Most of the above issues are resolved naturally - the packages generally get delivered within 1-2 business days.

If you still do not have your package in the next 3 business days after the delivery date on the tracking link, please contact us and we will work with you for a resolution.

Our e-mail is:, or you can message us on our chat service in the bottom right corner of your screen on the homepage.

We will always do our best to assist you, but Craft & Oak's does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.


United States Postal Service (USPS)
You can reach USPS HERE or by calling 1 (800) 222-1811 for domestic or international assistance.

United Postal Service (UPS)
You Can reach UPS HERE or by calling 1 (800) 742-5877 for domestic assistance.

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